Senior Strategic Account Executive - ISV EMEA
See yourself at Twilio
Join the team as our next Account Executive, ISV EMEA.
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
This position is needed to support the management and growth of our CPaaS business with Independent Software Vendor (ISV) in EMEA. In this role, you will be directly responsible for the success of Twilio’s communications platform in the ISV segment in EMEA - supporting and driving processes for existing strategic customers. Twilio supports some of the largest and fastest growing ISVs in Europe, Middle East and Africa, spanning industries such marketing, business automation, and customer care. This role is highly cross functional, with deep integration with product management, carrier relations, finance, and our services teams.
In this role, you’ll:
- Cultivate the continued growth of key use cases by our strategic ISV customers on the Twilio platform.
- Own highly analytical and consultative sales cycles to retain business in competitive vendor sourcing cycles, expand business into new use cases, and win new ISV customers to the Twilio platform.
- Partner cross functionally with sales, services, product, and finance to develop long range account plans.
- Act as the voice of the customer to Twilio’s product and carrier relations teams.
- Be an active expert in the CPaaS space - staying abreast of key industry initiatives and new capabilities - on behalf of your customers and the wider Twilio go-to-market organization.
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
- 5-8+ years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products or solutions for their customers.
- Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
- Analytical account development strategy based on using data to find opportunities and prove value.
- Demonstrated track record of managing business forecasts and financial models.
- Entrepreneurial mindset with appetite to define process and build programs.
- Record of delivering market driven results, especially to scale and enterprise customers.
- Excellent verbal and written communication skills (English).
- Bachelor’s Degree or equivalent years of experience.
- Able to operate as part of a team, in a overlay sales capacity.
- Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms.
- Domain expertise from a highly quantitative industry such as advertising optimization, investment banking, security or commodity trading especially in non-standard segments.
- Software, SaaS, CPaas or PaaS experience.
This role will be based in Dublin or remotely in Ireland.
Approximately 25% travel is anticipated.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
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