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BG Customer Success Associate with Spanish and English

Customer Service, Sales & Business Development
Posted on Thursday, May 11, 2023
Our talented Customer Success Team is responsible for all initial touch interaction with our Customers, educating them on our Sporty products and how they can make the Customer journey most rewarding.
We have fostered a healthy, positive and collaborative remote environment for our CS Team and are looking for bright individuals to join them for a rewarding career. We are passionate about caring for our Customers, encouraging excellent communication skills and resolving issues with logical reasoning. We ensure we are up to date with our latest product developments in the Sporty ecosystem so we are able to offer the best experience.
Who We Are
Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform, which serves millions of daily active users across the globe via technology and operations hubs in more than 10 countries and 3 continents.
The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users and attract and retain them with a dynamic and flexible work life, which empowers them to create value and rewards them generously based upon their contribution.
We have already built a capable and proven team of 450+ high achievers from a diverse set of backgrounds and we are looking for more talented individuals to drive further growth and contribute to the innovation, creativity and hard work that currently serves our users further via their grit and innovation.
Handle customer queries via our social media channels (Twitter, Facebook, Instagram), web chat and email in a polite, professional manner
Educate current and potential customers with product, process and service information
Qualify and troubleshoot customer queries, providing a suitable and satisfactory solution
Identify and escalate priority issues to your Team Leader and Ops Team
Maintain accurate customer records
Actively participate in Team meetings
Participate in coaching sessions with our Customer Service Manager
Adhere to internal policies and procedures
Adhere to shift schedules
Native or proficiently fluent Spanish speaker
English fluency both verbal and written
1+ years of general experience on a Customer Support or similar role
Contemporary computer literacy and typing skills
An excellent communicator
Able to work well under pressure
Able to work productively in an autonomous environment
A fast learner who is able to work with set targets
Working flexibly on a day and night shift system (including national holidays and weekends)
Highly competitive salary
Quarterly Bonuses
Flexible working hours
Flexible working location
Additional Health Care
Food Vouchers
Multisport card at a preferential price
Learning and Development Allowance
Additional day off for each year spent in the company (up to 5)
A present for your birthday
Team building events
Company team building events in selected locations
To be a part of a small enough company to allow you to have a big impact and large enough to provide structure and clarity;
Work along very fresh and bright people
Global multi-cultural working environment
Our Mission
Our mission is to be an everyday entertainment platform for everyone
Our Operating Principles
1. Create Value for Users
2. Act in the Long-Term Interests of Sporty
3. Focus on Product Improvements & Innovation
4. Be Responsible
5. Preserve Integrity & Honesty
6. Respect Confidentiality & Privacy
7. Ensure Stability, Security & Scalability
8. Work Hard with Passion & Pride
Interview Process
30 min Aptitude Test
Remote video screening with our Talent Acquisition Team
Remote 90 min video interview loop with 3 x Team Members (30 mins each)
24-72 hour feedback loops throughout process
Working at Sporty
The top-down mentality at Sporty is high performance based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way. The emphasis is really on results.
As we are a highly structured and established company, we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to.
We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.