As a Tier 2 - Live Streaming Support Specialist at Hudl, you'll work directly with our users, answering any questions they might have via phone, email, chat—even Twitter. As a support team, we deliver game-changing support experiences for teams, athletes and fans.

Our flexible work policy means you can decide where you want to work: our Lincoln HQ, our Omaha office or remotely within the majority of U.S. states (exceptions: Alaska, California, Colorado, Connecticut, Delaware, D.C., Hawaii, Maine, Montana, New Jersey, New Mexico, New York, North Dakota, Oregon, Rhode Island, Vermont and Washington).

You are

• Experienced in video production. You have experience using Production Truck and with video productions and software, specifically live sports production. You also have knowledge of basic video camera setup and configuration.
• A problem solver. You can easily put yourself in someone else's shoes to find them the best solution.
• Eager. You want to work directly with our users to help them achieve their goals.
• A confident communicator. You're able to relay solutions with a clear approach and a human touch, both through email and on the phone, ensuring issues with varying degrees of technical complexity are resolved or elevated.

You will

• Thrive on the front lines. You'll be our users' first point of contact, answering calls and emails about all our products and features, ranging from how-to questions to technical troubleshooting.
• Help teams and athletes win. Our clients come to us to enhance their game—you’ll make sure they know how to use Hudl in the best way possible.
• Listen. You’ll empathize with our users and respond with creative solutions.

We will

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
• Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
• Cover your medical insurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
• Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.