Granicus is the leading provider of citizen engagement technologies and services for the public sector, bringing governments closer to the people they serve with the first-and-only Civic Engagement Platform. Granicus works with more than 5,500 government organizations and connects more than 280 million people in the largest Citizen Subscriber Network of its kind.

This position is a senior leadership role that oversees and directs software implementation efforts for Granicus’ digital services space. This is a critical role that provides strategic direction, people management, customer engagement, and numerus other leadership and team oversight activities. This position requires Director-level expertise in service delivery, especially services that require significant discovery and requirements traceability management; who can build strong customer relationships, and conduct extensive project management and software deployment leadership. This role will have oversight of one or more Directors in the govService space.

• Maintain technical competence and expertise in govService products and how they are delivered to Granicus customers

• Keep abreast of industry trends and best practices, market data and new product rollouts.

• Provide day-to-day and strategic leadership to Implementation leaders and teams to ensure operations continue to be aligned with business goals and policies.

• Establish clearly defined goals, objectives, responsibilities, competencies and development plans for each member on the team.

• Coach, mentor and develop members of the team as well as to work closely with other team members on various projects and initiatives.

• Prepare and deliver written team member performance reviews in accordance with company policy.

• Proactively identify and lead in design and implementation of process improvements.

• Implement appropriate automated tools to manage projects, resources, and customer support information.

• Serve as an escalated point of contact for technical and software troubleshooting and support for customers.

• Build and maintain client relationships and work to become a trusted advisor to new and existing clients, identifying customer needs and communicating them internally.

• Engage as a member of the new business pursuit team by partnering with the members of other teams for RFP response creation, demo preparation / delivery, etc.

• Collaborate with the Product Management team to define software development roadmap milestones.

• Define and report relevant performance metrics to executive management.

• Outstanding leadership, management and team mentoring acumen.

• Senior level experience (8+ years) leading cross-functional software development, deployment and implementation teams.

• Highly Experienced (5+ years) leading, training and mentoring other leaders in a remote, diverse, technology-based field.

• Well educated (Bachelor's degree or higher) in Business management, Organizational Leadership or an IT-related field

• PMP Certification is preferred

•Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

•Must be willing and able to obtain/maintain a Secret-level security clearance through the Government of Canada. Details regarding the requirements for a Secret-level security clearance can be found on this website: https://www.tpsgc-pwgsc.gc.ca/esc-src/msc-csm/chap4-eng.html#s42

We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place.

With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here.

We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.