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VIP Account Manager



Sales & Business Development
Remote · New York, NY, USA
Posted on Wednesday, May 3, 2023
Company Overview
Fanatics is the ultimate one-stop sports fan destination that ignites and harnesses the passion of fans and maximizes the presence and reach for preeminent sports partners globally. Leveraging long-standing, often exclusive relationships with more than 900 sports properties, a database of more than 90 million consumers worldwide and a trusted brand name, Fanatics is furthering its innovation across the sports landscape by building the leading global digital sports platform, complete with offerings including e-commerce and licensed merchandise, physical and digital trading cards and collectibles, and online sports betting and iGaming.
The Fanatics family of companies currently includesFanatics Commerce,a vertically-integrated licensed merchandise business thathas changed the way fans purchase their favorite team apparel, jerseys, headwear and hardgoods through a tech-infused approach to making and quickly distributing fan gear in today’s 24/7 mobile-first economy;Fanatics Collectibles,a transformative company that is building a new model for the hobby and giving collectors an end-to-end physical and digital collectibles experience; andFanatics Betting Gaming, a mobile betting, gaming and retail sportsbook platform.
As a market leader with more than 10,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.
At Fanatics, we’re a diverse, passionate group of employees aiming to ignite pride and passion in the fans we outfit, celebrate and support. We recognize that diversity helps drive and foster innovation, and through our IDEA program (inclusion, diversity, equality and advocacy) at Fanatics we provide employees with tools and resources to feel connected and engaged in who they are and what they do to support the ultimate fan experience.
As a VIP Account Manager at Fanatics Betting Gaming, you will be responsible for managing and building a portfolio of VIP players. The VIP Account Manager will improve the VIP player experience, overall optimizing player value and retention for FBG’s sports betting and online casino products. Reporting into VIP leadership you will play an integral role on the VIP team.


  • Manage and build a portfolio of VIP players develop relationships with those customers through enhanced service and proactive correspondence
  • Regularly engage with VIP players to monitor and identify opportunities to increase engagement and loyalty
  • Meet predetermined productivity, quality, and Service Level Agreement targets
  • Provide detailed reports on your Customer Portfolio to both your line managers and relevant departments within the business
  • Help to plan, attend and host VIP player events
  • Must be open to occasional travel to Fanatics Betting Gaming offices and other locations for conferences, events, meetings, and team-building activities
  • Deliver against company responsible gaming metrics

Experience and Skills

  • Minimum 2 years of experience in high end customer service field preferred
  • Strong interpersonal and communication skills, ability to build relationships
  • Excellent verbal and written communication skills and exceptional attention to detail
  • Must reside within a state where online sports betting is currently legalized
  • Business to Customer Sales experience preferred
  • Knowledge of online gaming industry preferred
  • Strives to meet targets and deadlines
  • Appetite to deliver service levels above and beyond expectations
  • Excellent organizational and planning skills
  • Willing and able to work non-traditional business hours
  • Thrives in an entrepreneurial, hyper growth environment where priorities evolve regularly and decisions are made quickly
  • Must be open to occasional travel to Fanatics Betting Gaming offices and other locations for conferences, events, meetings, and team-building activities
  • Travel for this role is expected around 25% of the time
Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants.Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics or Fanatics Brand email address (this includes For added security, where possible, apply through our company website at
Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.
Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.
NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or other types of positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. For additional information on how we collect and use personal information in connection with your job application, review our Candidate Privacy Policy-CA